Islands NZ Website Hosting FAQ's and Website Hosting Information
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Acceptable Uses Policy & Service Guidelines:

ISLANDS HOSTING provides dedicated web hosting to numerous clients and has a responsibility to protect each client and to provide the best services available. The following guidelines are designed to ensure that these obligations are met.

Content: All services provided by ISLANDS HOSTING may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any New Zealand or overseas law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene or material protected by trade secret or other statute. Clients agree to indemnify and hold harmless ISLANDS HOSTING from any claims resulting from the use of service that damages the subscriber or any other party.

All pornographic content and sex-related merchandising: is prohibited on all ISLANDS HOSTING web servers. This includes sites that may infer sexual content or links to adult content elsewhere. Also prohibited are sites that promote any illegal activity or present content that may be damaging to ISLANDS HOSTING machines or any other server on the internet. Links to such materials are also prohibited.

Commercial Advertising E-mail and the sending of unsolicited e-mail, from a ISLANDS HOSTING machine or using an e-mail address or domain that is maintained on a ISLANDS HOSTING machine as reference is STRICTLY prohibited.

IRC or IRC bots: may not be operated on our servers.

Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of ISLANDS HOSTING must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account de-activation.

Network Uptime Guarantee: We guarantee that our network will be available at least 99.5% of any full month. If that goal is not met, we will provide a credit of one month free web hosting.

islands cannot be held responsible for loss of data for any reason
islands cannot be held responsible for any human error.
This AUP is subject to change at anytime by

Ongoing Fees:
For your convenience, ongoing fees for Web Hosting Plans are automatically deducted from the same credit card used to begin the service (held on file for this purpose) at the repeat Billing Period chosen in the order form. Likewise, if you registered your domain through, your domain name will be automatically renewed and charged to the same card. If any changes are required, or you wish at any time to cancel, you simply need to contact the  Support Desk through our contact page, or by emailing

Refunds: Refunds of all hosting fees paid will be processed back to the credit card only if the account is canceled within the first 30 days of ordering. The domain registration fee or renewal fee of an existing registered domain name cannot be refunded once registered/renewed, the registrar will not permit a refund or cancellation.  The registration fees of SSL (Secure Certificates) cannot be refunded, canceled or amended once processed.

Domain Name Registrations:
From the 1st January 2014 ICANN requests verification of all newly registered domain names, (not applicable to .nz names.)
If we register your domain name for you, you will receive shortly after a verification email from the registrar, you need to use the link within the email to verify your registered details, if verification is not completed within 15 days of the domain name being registered, the registrar will put it into a suspended state and you will not be able to use it until the details have been verified.

Domain Name Transfers:
As we are a hosting company and not a registrar we only manage domain names that we host, to change the nameservers to another hosts  (so we no longer host it) will require you to transfer the domain name away, this is done by requesting the EPP or UDAI key.

Scheduled Updates: Notification of scheduled updates will be posted in the news section of the control panel.

The above AUP is subject to change at anytime by