Where are the web servers located at ? The Network Operations Centre is located in Auckland and the web hosting servers are connected to the Internet through high-speed 1000Mb/s ports.
The web hosting servers are monitored around the clock, and the high-speed Internet connections help to achieve greater than 99.99% reliability.
TOP
How do I access my sites control panel? Your hosting account can be fully managed by using your control panel. The control panel for your site is at: http://domain.co.nz/cpanel or alternatively you can replace your domain name with your web server address: http://sarah.nzserver.com/cpanel  (This is partically useful if your domain's name servers haven't yet been changed over).
When you access your control panel's URL, you will be prompted for your username and password.
TOP
How do I access my Email?
To access your e-mail from web interface (POP3/WebMail) allowing you to use any computer:
http://yourdomain.co.nz/webmail/ (note the trailing slash), or http://sarah.nzserver.com/webmail/ Either will go directly to WebMail without going into the control panel. (Note, for additional email accounts that it is necessary to log in with the full email address as the username).
To setup Outlook or Outlook Express 5.x: Start Outlook or Outlook Express. Click Tools and choose Accounts. In the "Internet Accounts Windows" click Add and choose Mail. Fill in your name and click Next. Click "I already have an e-mail address that I'd like to use" and fill in your email address. Click Next. On the "Email Servers Name" page, fill in the server information. "My incoming mail server is a POP3 server." The incoming mail server should be: mail.yourdomain.co.nz
Outgoing (SMTP) Mail Server: mail.yourdomain.co.nz (enter your mailbox username in the account name field, and the password below. Click Next and then Finish).
To setup Netscape Messenger/Composer: After loading Netscape Composer, choose Edit and then Preferences. Click on Identity and add your personal information. Click on Mail Server. The SMTP (outgoing mail) server should be the outgoing server of your ISP's. Your incoming mail server is mail.yourdomain.co.nz (put your username in the mail server user name box).
Please contact us for information on setting up Claris Emailer or Eudora.
To access the POP3 account(s) for your domain, configure your e-mail client to use the following information:
Incoming (POP3) Mail Server: mail.yourdomain.co.nz
Outgoing (SMTP) Mail Server: Please use your ISP's outgoing mail server. If you are unsure what these settings should be, please contact your ISP. Email passwords can be changed through your web hosting control panel
TOP
How do I FTP my web site onto the server? Your domain name is your host address. If your domain has not yet been changed to the new name servers, you can use the web server IP address as host address: 120.136.1.93 What is my Host Directory? The host directory is: public_html What is a User ID, or FTP User Name? These are other names for your login, or username. Where should I put my files? The files go in the public_html directory. Can I change my login or password? You can change your password, but not your login. A new password can be generated in your control panel.
TOP
How do I upload using my web hosting control panel? Go into your web hosting control panel: http://yourdomainname/cpanel (replace 'yourdomainname' with your actual domain name). Go to the 'File Manager' icon, click on the folder icon next to public_html then the 'Upload Files' link at the top. All files you want viewable on the internet must be placed in the public_html folder, and the home page has to be named index.htm or index.html
TOP
How do I use Internet Explorer for FTP? 1) Open up a new Internet Explorer Browser Window. 2) In the Address Bar "Address" please type the following replacing "domain.co.nz" with your domain name, and "username" with your username: ftp://username@domain.co.nz 3) Enter your password when requested, and then press enter. 4) Double Click the folder "public_html" 5) Now go copy your files that you want put into your webspace (right click and select copy) and paste them (right click and select paste) inside the window you have opened. Please remember your main file needs to be called either index.htm OR index.html
TOP
How do I modify my domains name servers? Your domain's name servers (DNS) must be changed in order for people to view your website. This is usually done through your domain name control panel (where you purchased the domain name from). Using the Username ID and Password you were given when your domain name was registered, go to your control panel and click on Modify Domain Name Servers (Modify DNS) or Change Domain Name Servers. Two name servers are employed; a primary and secondary. In order for your site to be viewable by it's domain name, the name servers it's delegated to at the registery must be changed to ours.

Host Name	IP Address
ns.nzserver.com	120.136.1.77
ns1.nzserver.com	120.136.1.65
ns2.nzserver.com	120.136.1.69

When changing the name server settings, some registrar's require both Host Name & IP Address, while others require only the Host Name. What is a Name Server? A domain name server (DNS) is a computer that contains a list of domain names and the associated IP addresses. When a domain name is typed in a web browser, the domain name server associates that with the IP address and the correct website opens in the web browser.
Propogation Delay Allow 2-12 hours before your website is viewable by domain name, after name server updates have been completed. This is the time required for the information to be passed onto all the different ISP's around the world.
If you would prefer us to make the changes for you, please advise. This is a free service we provide. We require your domain registery username and password assigned to you when you registered your domain name.
TOP
Can I upgrade my account or add more features? You can purchase new or expanded features, or upgrade to a new web hosting plan at anytime. There is no fee for upgrading. Web Site Additions: Additional 100 MB Disk Space NZD $ 5.00/mth.
TOP
How do I establish pointed domains? Pointed domains are useful if you want access to a website by more than one domain name. Simply contact us, and provide the domain name you want pointed and we can do this for you, or you can do this yourself in your web hosting control panel by clicking on the 'Parked Domains' icon.
TOP
How do I establish sub-domains? This is done through your web hosting control panel. Sub domains are useful for adding sub-sites that are different to the main site, e.g. http://new-topic.yourdomain.co.nz
TOP
What is the preferred method of payment? We accept payment by either Visa or Mastercard credit card. If you would prefer to pay by Bank Direct Credit or Cheque, please email us prior to submitting the online order form on this site.
TOP
Acceptable Uses Policy & Service Guidelines ISLANDS HOSTING provides dedicated web hosting to numerous clients and has a responsibility to protect each client and to provide the best services available. The following guidelines are designed to ensure that these obligations are met.
Content: All services provided by ISLANDS HOSTING may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any New Zealand or overseas law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene or material protected by trade secret or other statute. Clients agree to indemnify and hold harmless ISLANDS HOSTING from any claims resulting from the use of service that damages the subscriber or any other party.
All pornographic content and sex-related merchandising: is prohibited on all ISLANDS HOSTING web servers. This includes sites that may infer sexual content or links to adult content elsewhere. Also prohibited are sites that promote any illegal activity or present content that may be damaging to ISLANDS HOSTING machines or any other server on the internet. Links to such materials are also prohibited.
Commercial Advertising – E-mail and the sending of unsolicited e-mail, from a ISLANDS HOSTING machine or using an e-mail address or domain that is maintained on a ISLANDS HOSTING machine as reference is STRICTLY prohibited.
IRC or IRC bots: may not be operated on our servers.
Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of ISLANDS HOSTING must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account de-activation.
Network Uptime Guarantee: We guarantee that our network will be available at least 99.5% of any full month. If that goal is not met, we will provide a credit of one month free web hosting.
TOP